Return policy

Return Policy

At Aezn, your satisfaction is paramount. We offer easy returns within 14 days of delivery.

Eligibility
Items must be in the same condition as received: unworn, unwashed, with tags, and in original packaging.

How to start a return
Email info@aeznshop.com with “RETURN” in the subject line and include your order number.

You may return your item for any reason. We will refund 100% of the product price (original shipping fees are non-refundable). As a small brand, we are unable to cover return shipping costs. You are responsible for the parcel until it reaches us.

For any questions, contact: info@aeznshop.com.

Refund

We’ll notify you once we’ve received and inspected your return and let you know if it’s approved. If approved, a refund to your original payment method will be issued within 10 business days.
Note: Banks/credit card issuers may take additional time to post the refund. Refunds apply to the product amount only (initial shipping costs are not refunded).

If more than 15 business days have passed since your return was approved, please contact info@aeznshop.com.

Cancellation Policy

We aim to ship orders as quickly as possible. You may cancel your order if it has not shipped yet. Most orders ship within 2-4 business days.
To cancel, email info@aeznshop.com with “CANCELLATION” in the subject line as soon as possible.